Build training around the tasks each person will perform. Warehouse staff need to practice receiving goods and handling discrepancies. Their managers need to review exceptions and decide what to do with the same data.
Practice with realistic transactions
Use a training environment and give participants a routine task plus a common exception. If several people stop at the same step, check whether the issue is unclear guidance, permissions, or the workflow itself.
Support users after launch
Provide short guides by role and tell users who can help when a transaction gets stuck. Update the material using recurring questions and check whether people can complete essential tasks independently.
Illustrative photo by Austin Distel on Unsplash.